Cookies are small text files that are stored in the browser of your computer, tablet or phone when you first visit our websites. We use functional, analytical and tracking cookies. These ensure that the website works properly and that, for example, your preferred settings are remembered. These cookies also ensure the website works effectively. In addition, cookies are stored and processed by us that track your web surfing behaviour so that we can offer customised content, measure the effectiveness of and tailor internet advertising, to ensure the security of our web pages, to compile statistics and to measure the activities on the website with the aim of improving our offer and making it appropriate for your needs. This involves collection of information that can be classified as personal data, about you, your devices and your use of our services.
We use our own cookies, in particular functional cookies, to make our website more user-friendly, to facilitate navigation and the use of forms, to simplify logging in and registration, to provide certain functions, to store the consent or rejection of cookies and to ensure the security of our website and our systems. We call these ‘necessary cookies’ as they need to be accepted to be able to fully use our website functionality.
We also use third-party cookies, particularly in connection with the use of analytics tools, tracking and targeting technologies:
Hotjar
We want to make the best use of our website so that we also use the services of Hotjar (Hotjar Ltd, Level 2, St Julian's Business Center, 3, Elia Zammit Street, St Julian's STJ 1000, Malta), which uses cookies and other information to analyse our digital presence. The information generated by the tracking code and the cookie about website usage is transmitted to Hotjar and stored on servers in Ireland. The use takes place on the basis of your consent in accordance with Article 6.1 (a) of the GDPR and on the basis of our legitimate interest in the optimisation and user-friendly design of the MyVaillant website in accordance with Article 6.1 (f) of the GDPR.
Detailed information about Hotjar's privacy policy and its use of cookies is available at https://www.hotjar.com/legal. You can deactivate the collection and processing of data at any time under https://www.hotjar.com/opt-out.
Google Analytics for Firebase
We use Google Analytics for Firebase ("Google Firebase") to analyze user behavior. The provider of these services is Google Ireland Ltd., Google Building Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The solution is used to optimise the MyVaillant website in order to make it more user-friendly, as well as for error detection and troubleshooting. The use takes place on the basis of your consent in accordance with Article 6.1 (a) of the GDPR and on the basis of our legitimate interest in the optimisation and user-friendly design of the MyVaillant website as well as error detection and troubleshooting in accordance with Article 6.1 (f) of the GDPR. We use Google Firebase to analyse the use of the MyVaillant web portal by users (e.g. pressing buttons, frequency of function calls). For this purpose, Google Firebase also collects data about your device (device model, manufacturer, operating system, browser used, geo-data (country, region, city), language). We use the data collected and provided by Google Firebase exclusively for statistical, anonymous evaluations in order to optimize the app for the various user groups, devices, operating systems, etc. and to eliminate errors.
The use of Google Firebase may require Google to forward the above-mentioned data to the USA; Google has committed itself to complying with the General Data Protection Regulation (see: https://firebase.google.com/support/privacy). Details on data processing, in particular on the scope and storage period, can be found in Google's privacy policy for Firebase and Crashlytics (https://firebase.google.com/terms/data-processing-terms and https://firebase.google.com/terms/crashlytics-app-distribution-data-processing-terms/). We refer to the following information on the processing of your data by processors and third parties outside the EU or EEA.
Google Analytics
Our website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses cookies to help us analyse how you use the website. The information generated by the cookie regarding your use of this website (including your IP-address) will be transmitted and stored on a Google server in the United States of America. Google will use such information to evaluate your use of the website, to compile reports on the web site activities for website operators as well as to provide other services in connection with website internet usage. Google may also transfer such information to third parties, provided this is required by law, or where third parties process such data on behalf of Google. Google will not associate your IP-address with any other Google data. You may refuse the generation of cookies by selecting the appropriate settings on your browser; however, please note that in refusing cookies you may not be able to make full use of all website functions. Please use the Google deactivation add-on "http://tools.google.com/dlpage/gaoptout?hl=en" if you do not want your personal data to be transmitted to the web analytics service of Google Inc. You can object to the creation of user profiles via pseudonyms at any time. In addition, you can withdraw your consent to advertising at any time. In view of the discussion on the use of analysis tools with full IP-addresses, please note that this website uses Google Analytics with the extension/add-on "_anonymizeIp()" and that thus IP-addresses are processed only in an abbreviated form in order to rule out any direct relation to persons.
DoubleClick
Our web site uses “Doubleclick”, a service provided by of Google Inc., 1600 Amphitheatre Parkway, Mountain View, California, 94043 USA, (hereinafter referred to as “Google”). Doubleclick by Google uses cookies to show you advertisements that are relevant to you. Your browser will be assigned a pseudonymous identification number (ID) to check which ads have appeared in your browser and which ads have been viewed. Using the DoubleClick cookie allows Google and its affiliate websites only to serve ads based on previous visits to our or other websites on the Internet. The information generated by the cookies is transmitted by Google for evaluation to a server in the USA and stored there. A transfer of the data by Google to third parties takes place only due to legal regulations or in the context of data processing relationships. You can choose your browser settings so that you are informed about the setting of cookies and individually decide on their acceptance, or exclude the acceptance of cookies for specific cases or in general. If you do not accept cookies, you may not be able to use certain or all features of our website. You may also prevent the collection by Google of the data generated by the cookies and related to your use of the website and the processing of such data by Google by downloading and installing the browser plug-in available under the DoubleClick Deactivation Extension link (https://support.google.com/ads/answer/7395996?hl=en). Alternatively, you can opt out of DoubleClick cookies via Advertising Settings on Google (https://adssettings.google.com) or on the Digital Advertising Alliance website (http://www.youronlinechoices.com).
Google AdWords Conversion Tracking
Our web site uses conversion tracking. When you reach this site through a Google ad, Google AdWords will set a cookie on your computer as soon as you click on a Google-enabled ad. The validity of this cookie is 30 days and is not for personal identification. If you visit certain pages of our website and the cookie has not expired, we and Google can see that you have clicked on the ad. Each Google AdWords customer receives a different cookie and thus cannot be tracked through the website of other advertisers. The information obtained using the conversion cookie is used to create conversion statistics for AdWords customers who have opted for conversion tracking. Such customers experience the total number of users who clicked on an ad and were directed to a site that was tagged with a conversion tracking tag. Information that can personally identify users is not transmitted.
If you do not want to participate in the tracking, you can reject the required setting of a cookie in your browser setting by disabling the automatic setting of cookies or by blocking your browser cookies of the domain. You may not delete the opt-out cookie as long as you do not wish to record the data.
Measurement and analysis tools are used to better understand the use of our website and to optimise it accordingly. With the corresponding cookies, we collect information about how you interact with our website and which pages you have visited. The information we collect or store with these cookies is aggregated and not linked to you personally. Such cookies are activated with your consent, and you can withdraw your consent at any time.
Tracking and targeting technologies are used to optimise the delivery of advertising and other marketing on the internet. These cookies track and collect information about your online activities to help advertisers deliver more relevant advertising to you according to your interests. These cookies may share this information with other organisations or advertisers. Such cookies are activated with your consent, and you can withdraw your consent at any time.
We also integrate certain so-called social media offers or external content on our websites. When using social media, you also use the respective offers of the social media providers, which also use cookies. Such cookies are activated with your consent, and you can withdraw your consent at any time.
In principle, you can also view our website without cookies. However, most browsers automatically accept cookies as the default setting. However, you can prevent or restrict the storage of cookies on your end device. Please refer to the instructions of your browser manufacturer for details of how this works. You can also delete cookies that have already been set at any time via your browser. You can also use the "Do Not Track" settings of your browser to manage cookies. You can also deactivate cookies from certain third-party providers on the page of the "Digital Advertising Alliance" at http://www.aboutads.info/choices/ or on the page "Your Online Choices" at https://www.youronlinechoices.com. If you do not accept necessary cookies, this may lead to functional restrictions of our offers.
When using third party cookies, it is possible that the collected data may be transferred by the respective cookie provider to a country outside the UK that does not offer an adequate level of data protection and in these circumstances, we will take all reasonable steps to ensure adequate safeguards are in place that meet the standards of UK data protection law.
For more details on the cookies placed when surfing our website and how long those cookies last please see Cookies tab below