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Unfortunately, due to technology constantly evolving, we would like to kindly ask you to update your browser to one of your liking from the ones listed below. This will ensure that you're going to have good time on our site. Actually, any site really.
Farewell, Internet Explorer.
Contact us on 0330 100 3540 and select option 3.
We're open 7 days a week, 364 days of the year:
Monday - Friday: 8am - 6pm
Saturday: 8am - 3pm
Sunday: 8am - 12-pm
Calls may be recorded and monitored for quality and training purposes. Our call centre is open 7 days a week 364 days a year. Calls cost up to 13p per minute. Calls from mobiles may vary.
For Vaillant heat pumps under 6 months old, we offer a Cover & Care package to extend your guarantee (including annual servicing) with an annual payment. For more details, click here.
Servicing outside our Cover & Care package is a single payment that includes a Vaillant heat pump only or a Vaillant heat pump and Vaillant cylinder service.
Our engineer will carry out a visual check of the system, test the heat pump to ensure it reaches the optimal temperatures, check the pipework and the electric circuit.
Discover everything you need to know by watching the video: What to expect during a heat pump service below.
Inside M25 | Outside M25 | |
|---|---|---|
| Heat pump only | £235 | £219 |
| Cylinder and heat pump | £270 | £255 |
A payment will be taken over the phone when booking an appointment.
We know that getting to grips with a new heating system can feel overwhelming. That’s why we’ve created Heat Pump Setup — a tailored service designed to make your heat pump work seamlessly.
In just 45 minutes (can be extended to ensure you're fully supported), you’ll gain a full understanding of your new system and how to optimise its controls to fit your lifestyle.
To book your Heat Pump Setup appointment, simply complete our online form and for only £49 (including VAT), a member of our Technical Renewable team will guide you through everything.
If you’ve had the myVAILLANT connect internet gateway installed, we'll also introduce you to the myVaillant app to help make managing your heating nice and easy.
Fill out the form here.
Although keeping up to date with your heat pump services is crucial, you can carry out some small steps to keep your heat pump and heating system well-maintained.
This can range from making sure the external unit (if you have an air source heat pump) is kept clear from garden debris to adding a small cover to protect it from adverse weather conditions.
You can read our article about how to look after your heat pump in the winter for more tips and tricks.
