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Annual Boiler Service & Cover Plans

Vaillant engineer servicing a boiler

Having your boiler serviced once a year by a Gas Safe registered engineer ensures that you:

  • Maintain your guarantee after the first year
  • Avoid future repairs when problems are spotted early
  • Save energy as our engineer will check your boiler is running efficiently
  • Increase its life expectancy

Why book a Vaillant annual boiler service ?

By booking with Vaillant, you will benefit from a rigorous 12 point check on your boiler by an expert, in-house factory trained engineer - who better to look after your boiler than the people who made it?

Having your boiler serviced once a year by a Gas Safe registered engineer ensures that you

  • maintain your guarantee after the first year.
  • avoid future repairs when problems are spotted early.
  • save energy as our engineer will check your boiler is running efficiently.
  • increase its life expectancy.

Most importantly an annual service ensures that your boiler is safe.
Make sure you arrange for regular servicing as carbon monoxide leaks may be fatal.

To maximise performance and reliability, it's important to keep your boiler and heating system well maintained.

Book your annual boiler service with myVAILLANT Web or chat with a member of the team on WhatsApp.

What is myVAILLANT Web?

Vaillant Maintenance and Support Plan

If your boiler is out of guarantee and you have not already taken out a plan, you could take out the maintenance and support plan. Provided by Domestic & General Services Limited, these plans are designed to maintain your boiler and controls, and to keep them working efficiently by providing you with an annual service each year and other benefits as described below.

  • Annual service to help maintain your boiler

  • Exclusive access to our Boiler Care portal

  • Ongoing hints and tips to keep the boiler in good working order

  • Access to our dedicated Contact Centre: 7 days a week, 364 days a year

  • Services & repairs carried out by Gas Safe registered engineers

  • Repairs up to the value of £1,500 if an issue is found during the annual service or your boiler stops working

Through our online support you can access hints and tips and troubleshooting at any time during the term of your plan, in order to help ensure your boiler stays in good working order. You will also receive an annual service and support via telephone or online if your boiler is not working.

If an issue is found during the annual service or your boiler stops working, we can arrange for onsite visits by our own nationwide network of Gas Safe registered boiler engineers, to the value of £1,500. If we are not able to repair your boiler or we decide that it is beyond economic repair, Domestic & General will arrange for your boiler to be replaced with a new one, up to the value of £750. Installation costs are not included.

This Maintenance & Support Plan is provided by Domestic & General Services Limited. The plan provides you with maintenance and support services to help keep your boiler properly maintained, supported and in good working order.

Vaillant Maintenance and Support Plan Options

Gold
Platinum
Boiler
Controls
Annual Service
Heating system (including radiators and exposed pipes)

Call 0330 100 3143 to discuss your plan options.

Calls may be recorded and monitored for quality and training purposes.
Our call centre is open 7 days a week 364 days a year.
Calls cost up to 13p a minute plus your phone company’s access charge.
Calls from mobiles may cost considerably more.

Need to know

Vaillant Maintenance and Support Plans are only suitable for domestic boilers under 8-years-old that are in good working order and out of guarantee. Your boiler also shouldn’t be protected by a similar product.

The plan excludes the cost of repairs for scale and sludge, malicious and cosmetic damage, indirect costs, and problems related to the initial installation.

We’ll remind you when an annual service is due to book your Vaillant engineer visit.

Frequently Asked Questions

  • How long can I protect my boiler for?

    Our Maintenance and Support plan offers 12 Month protection for your heating system. In partnership with Domestic and General Services Limited, these plans are designed to provide maintenance for your boiler and controls include:

    • Annual servicing
    • Exclusive access to our Boiler Care portal
    • A dedicated contact centre, available 7 days a week, 364 days a year
    • Repairs up to the value of £1,500
    • Hints and tips to maintain your boiler

    You can also renew this plan annually to help protect your boiler for longer.

  • How can I pay for the Vaillant Maintenance Plan?

    Our Maintenance and Support plan offers 12 Month protection for your heating system. In partnership with Domestic and General Services Limited, these plans are designed to provide maintenance for your boiler and controls include:

    • Annual servicing
    • Exclusive access to our Boiler Care portal
    • A dedicated contact centre, available 7 days a week, 364 days a year
    • Repairs up to the value of £1,500
    • Hints and tips to maintain your boiler

    You can also renew this plan annually to help protect your boiler for longer.

  • How do plan renewals work?

    Maintenance Plans are renewed automatically, offering you and your heating system the peace of mind that comes with uninterrupted protection year after year.

  • Is my boiler too old to be protected?

    You can take out a plan for any boiler less than 8 years old.

    Once you have entered into a maintenance plan, this will renew automatically year after year with no cap on the appliance age.

  • How do I know what kind of boiler I have?

    Combination boilers are typically the most popular boiler and are compact with no separate hot water cylinder or cold water storage tank.

    System boilers require a separate hot water cylinder (usually found in an airing cupboard), and are usually found in larger homes with multiple bathrooms.

    Regular boilers require both a hot water cylinder and cold water storage tank (usually found in the loft), and are usually present in homes with older radiator systems.

    If you're still unsure what kind of boiler you have, your local installer will be able to advise you.

  • Do you need to inspect my boiler first?

    No – your boiler protection plan will become effective 30 days after we receive your application.

    However, your boiler must be in good working condition when you apply or your plan might be invalidated.

  • What's the maximum value of boiler repairs I can have?

    If an issue is found during your annual service, or if your boiler stops working, your Maintenance and Support Plan will cover any repairs up to the value of £1,500, carried out by one of our engineers.

    If we are unable to repair you boiler, or it is deemed beyond economic repair, Domestic and General will arrange for a replacement boiler up to the value of £750.

  • What do I do if I have a problem with my boiler or central heating?

    Our Boiler Care portal provides a series of hints and tips to help keep your boiler running at it's most efficient and to help keep it running at its best.

    However, if you find a problem with your boiler or central heating that you are unable to resolve, you can request a repair through our repair line: 0330 100 3143.

    This number can also be found on your plan document.

  • Can I find a boiler engineer myself?

    We have a nationwide network of Gas Safe registered engineers that we monitor and guarantee to carry out any necessary work.

    Whilst you are welcome to find a third party engineer, we typically don't recommend or advise this as they have not been approved by us to perform any repairs.

  • What do I do if I smell gas?

    If you begin to smell gas in your home, it is important to take swift action:

    • Call the National Gas Emergency Service on 0800 111 999.
    • Avoid turning on any lights or electrical equipment.
    • Open all doors and windows in your house,
    • Leave the premises as quickly as possible
    • The National Gas Emergency will send an engineer to secure your boiler and ensure that it is safe. You should then contact us for any repair that are needed.