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Service and support from Vaillant

Need help? Book a service or repair for your heating appliance

two installers walking with a heat pump in the background

How can we help

  • Book a Vaillant boiler repair or service
  • Book a heat pump repair or service
  • Other services
installer doing work inside of a boiler

Book a Vaillant boiler repair

If your boiler is in need of a repair and is not within its guarantee, you can book your repair appointment online via our service portal, myVAILLANT Web.

For those requiring an out-of-guarantee boiler repair, we offer an annual maintenance and support plan or a one-off repair option.

If your boiler is in guarantee, please call this number: 0330 100 3143

Read more about Vaillant boiler repairs here.

Book a Vaillant boiler service

It's important to have your boiler serviced annually to make sure it is safe and operating at maximum efficiency.

Having your boiler serviced once a year by a Gas Safe registered engineer ensures that you maintain your guarantee after the first year and avoid any future repairs.

You can book your annual boiler service through myVAILLANT Web or call 0330 100 3143.

Learn more about our boiler service options here.

Book a Vaillant heat pump repair

If you notice a problem with your heat pump, you can contact your Vaillant installer to take a look at the issue.

If your heat pump is less than six months old, you can purchase an extended warranty and servicing package. Please speak to a member of our service team to discuss the options available to you on: 0330 100 3540.

an installer looking at an ipad standing up with an aroTHERM air source heat pump on the ground

Book an annual heat pump service

By having your heat pump serviced, you will benefit from a rigorous 28 point check on your heat pump.

It will ensure you maintain your guarantee and avoid future repairs when issues are spotted early. Most importantly an annual service ensures that your heat pump is safe and is providing you with heating and hot water comfort whenever you need it.

If you wish to book a heat pump service, please contact our team on 0330 100 3540 who will be able to advise you.

Learn more about heat pump servicing here.