It's time for an update

You've been using your good friend IE for quite some time now. It has been a reliable companion for probably the last 20 years.

Unfortunately, due to technology constantly evolving, we would like to kindly ask you to update your browser to one of your liking from the ones listed below. This will ensure that you're going to have good time on our site. Actually, any site really.

Farewell, Internet Explorer.

Vaillant heat pump care: Repairs and servicing

Hp
Hp

Heat pump repair

Our heat pumps come with a 2-year guarantee as standard.

If your heat pump is in guarantee, please call this number: 0330 100 3540 and select option 1.

We're open 7 days a week, 364 days of the year:
Monday - Friday: 8am - 6pm
Saturday: 8am - 3pm
Sunday: 8am - 12-pm

We offer a one-off fixed price repair* option for heat pumps that aren't within their manufacturer's guarantee. All of our repairs include expert technical knowledge from a Vaillant trained engineer.

Prices from £490 one-off payment (inc. VAT)†

If we cannot fix your heat pump or your heat pump is deemed beyond economical repair we'll only charge you for the fixed engineer time of £149.

Simply call our dedicated call centre on 0330 100 3540 and select option 2 to book your appointment.

If your appliance was manufactured prior to 2015, please contact us to discuss further options.

Heat pump servicing

Having your heat pump serviced once a year by an MCS engineer ensures that you:

  • Maintain your guarantee after the first year
  • Avoid future repairs when problems are spotted early
  • Save energy as our engineer will check that your heat pump is running efficiently
  • Increase its life expectancy

Call us to book your Vaillant heat pump service on 0330 100 3540 and select option 3.

We're open 7 days a week, 364 days of the year:
Monday - Friday: 8am - 6pm
Saturday: 8am - 3pm
Sunday: 8am - 12-pm

For Vaillant heat pumps under 6 months old, we offer a Cover & Care package to extend your guarantee with an annual payment. For more details, click here.

What does a heat pump service include?

An annual heat pump service ensures that your heat pump is safe and is providing you with heating and hot water comfort whenever you need it.

Our one-off service includes a heat pump only or heat pump and cylinder service*.

Your engineer will do a visual check of the system, test the heat pump to ensure it reaches the optimal temperatures, check the pipework, any leaks and the electric circuit.

*Vaillant cylinders only.

Discover everything you need to know by watching the video: what to expect during a heat pump service.

*Excluding appliances manufactured prior to 2015, evaporator, condenser, any 3rd party components. T&C’s apply.

**Calls may be recorded and monitored for quality and training purposes. Our call centre is open 7 days a week 364 days a year. Calls cost up to 13p per minute. Calls from mobiles may cost considerably more.

†Payment when booking an appointment.

General FAQs

  • Why should I book Vaillant for my heat pump repair?

    • Parts and labour guarantee - All parts fitted are guaranteed for 12 months, and all labour is covered for 90 days.
    • Parts included - All parts are included, excluding evaporator and compressor.
    • Product expertise - Vaillant engineers are experts in our products, and carry large stocks of genuine Vaillant spare parts to ensure they can fix almost any issue there and then without having to re-schedule a second visit.
    • Performance check included - All of our fixed price repairs include a performance check for additional peace of mind for you and your family.

  • Why should I book a Vaillant heat pump service?

    By having your heat pump serviced by a Vaillant engineer, you will benefit from a rigorous 28-point check on your heat pump.

    Our heat pump engineers are in-house, factory-trained, meaning they are the perfect choice to ensure your heat pump is working correctly and safely.

    Having your heat pump serviced once a year will ensure you:

    • Maintain your guarantee.
    • Avoid future repairs when issues are spotted early.
    • Save energy as our installers will check your heat pump is running at optimal efficiency.
    • Increase the longevity of the heat pump.

  • How do I look after my Vaillant heat pump?

    Although keeping up to date with your heat pump services is crucial, you can carry out some small steps to keep your heat pump and heating system well-maintained.

    This can range from making sure the external unit (if you have an air source heat pump) is kept clear from garden debris to adding a canopy or free-standing cover to provide additional protection.

    You can read our article about how to look after your heat pump in the winter for more tips and tricks.