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For Homeowners

Introducing myVAILLANT Pro

Vaillant introduced its eBUS communication technology into its products in 2006. This enables Vaillant appliances to talk to each other and offers data on the performance of the heating system and its components.

This technology now means that Vaillant can support installers to offer their customers extra levels of service and support - using myVAILLANT Pro.

myVAILLANT Pro enables installers to remotely monitor their customers boiler and heat pump installations, with access to detailed performance data, fault code history and offer diagnostic insights - all at the click of button.

Simply log in with your Vaillant Advance details here or create a Vaillant Advance account here.

Extra peace of mind and comfort with a myVAILLANT connect that can be linked to your myVAILLANT Pro account.

Connectivity doesn't just benefit your customers. myVAILLANT Pro allows you to monitor your customer's appliance so you can proactively book visits, see the correct literature for that customer's system and check part numbers with our inbuilt spares checker.

myVAILLANT Pro - benefits at a glance

Improved Service Efficiency

Be notified immediately of a fault on a customer's appliance alongside insights on how to rectify the problem, allowing you to plan ahead and have an even more efficient first visit.

Detailed Fault History and Information

Time and date stamped service and fault history for each connected appliance, and the latest fault information available for all supported appliances.

Diagnostic Insights

Receive data driven insights and use the fault code assistant to aid repairs and spare part identification.

Customer Management

Easily manage customers in the secure customer database, providing quick visibility of appliance model and serial numbers with unlimited device registrations.

Appliance Documents

Easily find installation guides, user instructions, and wiring diagrams with exploded views.

Plannable Business

Schedule multiple service and repair visits more efficiently by utilising the failure and spare part insights provided for both boilers and heat pumps.

Intelligent Repairs

Improve first-time fix rates by knowing what parts you need before you arrive.

Installation and Manufacturing Dates

Complete transparency of the appliance production and installation process, alongside comprehensive date records.

Remote Appliance Monitoring

Easily review appliance data points whilst on the move and manage customer’s time programmes set on their thermostat with real time system status codes.

Water Pressure Prediction

myVAILLANT Pro will notify you a few days before the customer's water pressure falls too low, allowing you to contact the customer before the boiler ever goes to fault. Heat pump feature in development.

Connectivity for Everyone

Customers utilising Vaillant gateways such as myVAILLANT connect, sensoNET (once migrated to the myVAILLANT app) or the vSMART can be added to myVAILLANT Pro, allow customers to control their heating remotely on their home owner app, and installers to remotely monitor via myVAILLANT Pro.

More Coming Soon...

With continuous improvements to myVAILLANT Pro, more features will be added.

Exciting New Features

We’re continuously developing new and exciting features for myVAILLANT Pro to help our installers work even more efficiently, including:

All Features Free

Find Out More

Resending Consent Emails

Find Out More

Live Monitoring of Boilers and Heat Pumps

Find Out More

Water Pressure Monitoring

Find Out More

Syncing with Advance

Find Out More

Exciting New Features

We’re continuously developing new and exciting features for myVAILLANT Pro to help our installers work even more efficiently, including:

All Features Free

Find Out More

Resending Consent Emails

Find Out More

Live Monitoring of Boilers and Heat Pumps

Find Out More

Water Pressure Monitoring

Find Out More

Syncing with Advance

Find Out More

All features free

Full access to all your customers devices for free

Resending Consent Emails

Easily re-send the customer consent email to the homeowner should they miss the first email, without the need to delete and re-add the customer's account.

Live Monitoring of Boilers and Heat Pumps

Check the status of any heating system live, wherever you are, be that in the office, on the go, or on the job.

Water Pressure Monitoring

Monitoring of the water pressure allows for early warning signs of low water pressure to be rectified by the homeowner (with your guidance), prior to causing any faults.

Syncing with Advance

Advance and myVAILLANT Pro are now synced, allowing you to add a new boiler directly from your Advance registrations, instead of having to re-enter information.

Find out more

Watch our Introduction to myVAILLANT Pro to find out more

Download The App

myVAILLANT Pro can be easily accessed directly through the myVAILLANT Pro website on your desktop app or by by downloading the iOS or Android app on your smartphone.

Sign In with Advance

To access myVAILLANT Pro, an active Vaillant Advance account is required.

Not already a Vaillant Advance member? Why not sign up?

Get Started

Start adding customers and providing peace of mind with myVAILLANT Pro.