Hot Water Association – Charter Member

The HWA charter demonstrates to consumers, installers and merchants alike commitment to providing first class products and services, promoting the highest standards of efficiency and manufacturing.

• Vaillant, by meeting the requirements of the Scheme, supply products which meet all required standards and provide support to installers and customers in the supply and after-sales service related to our product.
• Vaillant are independently audited to ensure that they meet the rules of the Charter.
• Installers can be confident that the product they are installing is as described and meets all current UK legislation and required standards for efficiency and durability.
• Customers can be confident that the product they have had installed meets quality and efficiency standards and that Vaillant can provide relevant after sales support.