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Vaillant boiler repair

Vaillant can offer you a choice of two repair options. We’ll send one of our own Vaillant trained engineers out and get your boiler working again.

Boiler Repair & Care

Repair & Care is a maintenance & support plan for your broken-down boiler, providing a one-off repair (where repairable) and then ongoing maintenance and support for your boiler and controls, to help ensure they continue to work correctly and to minimise the chances of mechanical and electrical breakdown. It is provided by Domestic and General Services Limited.

If you have taken out a Repair & Care plan, you have a no fix no fee promise. If the expert engineer can't fix the initial fault or if the boiler is beyond economic repair, you'll get a full refund of any monies paid up until that point - no questions asked.

This Maintenance & Support Plan is provided by Domestic & General Services Limited. The plan provides you with maintenance and support services to help keep your boiler properly maintained, supported and in good working order.

Fixed Price Repair

The fixed price repair option is a one-off package designed for broken boilers that aren't within their manufacturer's guarantee.

Every repair includes a gas safety check.

If your boiler is determined to be beyond economical repair we won’t be able to fix it under a fixed price repair. If you need to replace your boiler, click here to find to out more.

If you are in need of a repair and your boiler is not within its guarantee, please choose from the options below. If your boiler is in guarantee, please call this number: 0330 100 3150**

Boiler repair options

Fixed price repairRepair & Care plan
All parts fitted are guaranteed for 12 months and all labour is covered for 90 daysInitial repair by an expert engineer to get you back up and running
If we can't repair your boiler we'll only charge you for the fixed engineer time (for £95) and will advise on a suitable replacementIf we can't fix your initial fault, we'll refund any monies paid up until that point
All parts included, excluding the Heat Exchanger and Expansion VesselOngoing hints and tips to keep the boiler in good working order
£285.00 one-off payment (inc. VAT)*£51.98 a month for 6 months totalling £311.88 (inc. VAT) by Direct Debit
 Exclusive access to Domestic & General's Boiler Care portal to keep your boiler in good working order
 Maintenance checks at the same time as your initial repair to help maintain you boiler
 Repair up to the value of the £1,500 if your boiler fails the annual service or stops working
 Repairs by Gas Safe engineers
Fixed price repair is booked online
Book an appointment
Call free to arrange your repair
0330 102 8573**

Main exclusions of the Vaillant Repair & Care plan include: scale, sludge and hidden pipework, repairs related to the installation of the boiler, cosmetic or malicious damage, and indirect costs e.g. gas supply

*Payment when booking an appointment.

**Calls may be recorded and monitored for quality and training purposes. Our call centre is open 7 days a week 364 days a year. Calls cost up to 13p per minute. Calls from mobiles may cost considerably more.

Find your product manual

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Talk to a local installer about getting a repair for your boiler

Knowledge base

Our Knowledge Base might be able to help you with your issue

Frequently asked questions

Repair options and eligibility

Repair guarantees and what to expect

Payments