Frequently asked questions
Repair options and eligibility
Can we fix any Vaillant boiler?
We will be able to repair any eligible Vaillant boiler unless it is uneconomical to do so. In which case, we will provide advice on a suitable product to replace the boiler. If you are a Repair & Care customer and we are not able to repair your boiler or we decide that it is beyond economical repair after the initial repair, Domestic & General will arrange for your boiler to be replaced with a new one, up to the value of £750. Installation and associated costs are not included. Our repair services do not cover larger commercial range of boilers: Vaillant ecoTEC 45kW to 280kW models.
What is Repair & Care
Repair & Care is a maintenance & support plan for your broken-down boiler, providing a one-off repair (where repairable) and then ongoing maintenance and support for your boiler and controls, to help ensure they continue to work correctly and to minimise the chances of mechanical and electrical breakdown. It is provided by Domestic & General Services Limited.