Boiler Service by Vaillant
Vaillant Maintenance and Support Plan
If your boiler is out of guarantee and you have not already taken out a plan, you could take out the maintenance and support plan. Provided by Domestic & General Services Limited, these plans are designed to maintain your boiler and controls, and to keep them working efficiently by providing you with an annual service each year and other benefits as described below.
- Annual service to help maintain your boiler
- Exclusive access to our Boiler Care portal
- Ongoing hints and tips to keep the boiler in good working order
- Access to our dedicated Contact Centre: 7 days a week, 364 days a year
- Services & repairs carried out by Gas Safe registered engineers
- Repairs up to the value of £1,500 if an issue is found during the annual service or your boiler stops working
Through our online support you can access hints and tips and troubleshooting at any time during the term of your plan, in order to help ensure your boiler stays in good working order. You will also receive an annual service and support via telephone or online if your boiler is not working.
If an issue is found during the annual service or your boiler stops working, we can arrange for onsite visits by our own nationwide network of Gas Safe registered boiler engineers, to the value of £1,500. If we are not able to repair your boiler or we decide that it is beyond economic repair, Domestic & General will arrange for your boiler to be replaced with a new one, up to the value of £750. Installation costs are not included.
This Maintenance & Support Plan is provided by Domestic & General Services Limited. The plan provides you with maintenance and support services to help keep your boiler properly maintained, supported and in good working order.
Vaillant plan options
Call 0330 100 3150* to discuss your plan options.
*Calls may be recorded and monitored for quality and training purposes. Our call centre is open 7 days a week 364 days a year. Calls cost up to 13p a minute plus your phone company’s access charge. Calls from mobiles may cost considerably more.
Need to know
Vaillant Maintenance and Support Plans are only suitable for domestic boilers under 8-years-old that are in good working order and out of guarantee. Your boiler also shouldn’t be protected by a similar product.
The plan excludes the cost of repairs for scale and sludge, malicious and cosmetic damage, indirect costs, and problems related to the initial installation.
We’ll remind you when an annual service is due to book your Vaillant engineer visit.