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Vaillant Service extends annual service timescale for maintaining manufacturer’s guarantee for shielded customers

In light of the restrictions imposed by the UK Government during the 2021 lockdown to restrict the spread of the Covid-19 coronavirus, Vaillant would like to clarify the situation for shielded customers who are due to have their boilers or other Vaillant heating appliances serviced.

Although heating engineers are classified as key workers, Vaillant appreciates that some shielded customers are reluctant to have tradespeople in their homes during the lockdown period except for emergencies. As a responsible and considerate service provider, Vaillant will honour any guarantees held by shielded customers to ensure their guarantees are valid, provided the appliance is serviced by June 2021.

Service Director Nick Bennett commented, “Throughout the pandemic, we have worked hard to ensure we provide the best service possible under the restrictions in place at any given time. We continue to prioritise engineers’ visits to vulnerable customers and those without heating and hot water. We have also been providing 25% discounts for emergency repairs for NHS workers. Extending the servicing period for our shielded customers is just another way in which we can support our customers and play our part in fighting this virus.”

Shielded customers are able to contact Vaillant to discuss their individual circumstances via servicevisit@vaillant.com.