We appreciate the trust which you have shown our company. We therefore handle the data which you entrust in us with a great deal of care and only use them for the purposes for which you have given your permission. By no means will we forward your personal data without your explicit approval to third parties.
It is possible that we make available statistics about our customers, our turnover, customer behavior and in this scope also website information to trustworthy third parties. We will however summarize this data to such an extent that individual persons no longer can be identified. The confidentiality of your data is thus strictly protected by both the Company and any agent appointed by us for this purpose.
Vaillant does not actively collect personal data about you if you visit the Vaillant website unless you make such information available to us voluntarily, e.g. via e-mail.
Non personal data
Non personal information and data, e.g. the exact time of your connection with our website and the type of browser used is collected fully automatically by the common working process of the internet services of Vaillant. We use this information in order to create statistics and to measure the activities on the website with the goal of increasing the use value of our offering for you.
In certain cases, Vaillant will ask you for personal information in order to offer you a service or be able to contact you. In the case that such information is stored, you will be informed about the intended use. In the case of an order, we must e.g. ask for your name, your company, your address, your telephone number and your e-mail address. This is the only way that we can process the order and inform you about the status of your order. If you participate in a competition or in another special action, we need your name, your address and your e-mail address in order to be able to inform you if needed.
Insofar as the data is processed by a service provider in the scope of central data processing, the improvement of our customer service or for technical reasons within the Vaillant group (that is the Vaillant GmbH and its subsidiaries), we will insure the protection of your data.
If you should decide to not provide us with the personal data which is asked for on some pages of the Vaillant website, your decision will not have any material consequences for you. It can however be the case that you then cannot receive specific information and goods through this website.
Your data is password protected on all systems in which they are stored. The persons who have access to this data are strictly prohibited from forwarding your data to third parties.
Epoq analyses your website behaviour on vaillant.co.uk. The data collected for this purpose are pseudonymized and are not associated with personal data.
This website uses Optimizely, a web analytics service provided by Optimizely, Inc., ("Optimizely"). This tool uses so called “cookies”, which are text files placed on your computer, to enable the analysis of your website activity.
The information about your use of this website (including your IP address) collected by the cookies will be transmitted to and stored by Optimizely on servers in the United States. In case of activation of the IP anonymization, Optimizely will truncate your IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address will be sent to and shortened by Optimizely servers in the USA.
On behalf of the provider of this website Optimizely will use this information for evaluating your use of the website and compiling reports on your website activity for website operators. Your IP address will not be associated with any other data held by Optimizely.
You can disallow cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website.
Furthermore you can prevent Optimizely from tracking your activity (collecting and using data, incl. cookies and your IP address) by following the instructions provided on this website: http://www.optimizely.com/opt_out.