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Service packages

Introducing One-Call Protection for Boiler Breakdowns

As a Vaillant customer, we hope to ensure that you will have trouble free heating after your free warranty expires. Our Boiler Breakdown Cover* provides you with first priority treatment from expert Vaillant Gas Safe registered engineers and you will benefit from no claims limits and no claims form to complete, providing your boiler can still be economically repaired.


Who better to repair your Vaillant boiler than the specialists who understand it? 

Vaillant engineers carry genuine Vaillant boiler parts and have the expertise to deal with any potential problem quickly and efficiently enabling them to fix 95% of repairs on the first visit.

 


There are three options of boiler breakdown cover:

 

1 Star Cover

- provides boiler and controls protection


3 Star Cover

- provides boiler and controls protection, and includes an annual service

5 Star Cover
- provides protection for your boiler and central heating system, and includes an annual service.



The diagram below shows where things can go wrong and the typical cost of boiler repairs carried out by Vaillant Gas Safe registered engineers to customers who don't have a Boiler Breakdown policy. Prices include call-out, labour, parts and VAT. Without access to Vaillant Gas Safe registered engineers and genuine parts, you could end up paying much more: 

 

  


You can rely on 3 Star and 5 Star cover to provide:


- On call specialist Vaillant Gas Safe registered engineers
- Free 24 hour Hotline for boiler breakdowns
- No claim forms to complete
- Call-out, parts and labour covered - providing your boiler can still be economically repaired

 

 

Annual Service

On 3 Star and 5 Star Cover, you also benefit from an annual service for your boiler. An annual service can help keep your boiler running safely and efficiently. It will be carried out by a Vaillant Gas Safe registered engineer who will be an expert in your type of boiler. You should contact us on 01773 828100 to arrange your annual service at a time convenient to you. The annual service will usually be carried out during a weekday in Spring or Autumn.

 


Boiler breakdown? Fixed price repair, plus optional annual boiler cover^, from £199.96

If you experience a problem with your Vaillant boiler, you can get a hassle free, fixed price repair, and for added peace of mind following the repair you can also benefit from Boiler Breakdown Cover*, subject to eligibility.


You can rely on a fixed price repair to provide:

- A one off repair at a fixed rate, which can be spread over quarterly instalments, when taken with Boiler Breakdown Cover
- A nationwide network of Vaillant Gas Safe registered engineers with the expertise and knowledge of your boiler model
- A firm appointment time, convenient for you
- Protection against boiler breakdowns following the repair, if taken with Boiler Breakdown Cover

- All call-out, VAT, labour and genuine parts for your Vaillant boiler, included in the fixed
price 

Terms and Conditions apply.
^ An initial 28 days exclusion period applies to Boiler Breakdown Cover.

Call FREE now on 0800 032 4597 to get a quote
Lines open: Monday to Friday 8am - 8pm and Saturday 8am - 4pm. Calls may be recorded for quality control or training purposes. 


 

Or, consider peace of mind cover for your boiler after your free guarantee has expired

Boiler Breakdown Cover provides you with expert assistance for your boiler from a nationwide network of Vaillant Gas Safe registered engineers, who will be able to deal with most boiler problems.


You can rely on Boiler Breakdown Cover to provide:

- A nationwide network of specialist Vaillant Gas Safe registered engineers to deal with a problem with your boiler quickly and efficiently
- No Limit to the number or value of claims with VAT, labour and genuine Vaillant parts included - providing your boiler can still be economically repaired
- FREE 24 hour emergency hotline for boiler breakdowns – 364 days a year (closed on Christmas Day)
- No claim forms to complete
- A 12 point annual service carried out by a Vaillant Gas Safe registered engineer, to check on your boiler’s safety and efficiency - 3 or 5 Star Cover only.

Terms and Conditions apply.

Regular servicing may reduce the risk of a breakdown and may also help to prolong the life of your boiler. At Vaillant we understand the importance of regular servicing to ensure you boiler is safe and performing at peak efficiency. The annual service will usually be carried out during a weekday in Spring or Autumn.

3 levels of Boiler Breakdown Cover:

  Boiler Cover Gas Central
Heating Cover
Annual service
Included
Annual
prices from
1 star cover ✓ ✕ ✕ £107.88
3 star cover ✓ ✕ ✓ £179.88
5 star cover ✓ ✓ ✓ £197.88



For cover taken out after the expiry of your free guarantee, there is an initial 28 day period when you cannot make a claim, giving you 11 months of cover in your first year. If you take out cover during your free guarantee it will begin immediately following your guarantee expiry. Prices include all fees and Insurance Premium Tax (IPT).

Call FREE on 0800 073 2141 to arrange Boiler Breakdown Cover
Lines open: Monday to Friday 8am – 8pm and Saturday 8am – 4pm. Calls may be recorded for quality control or training purposes. 

 

It’s so easy to apply


You can apply now by calling FREE on 0800 032 4597. It takes just a few minutes for the trained operators to arrange your cover, and you can pay either by Direct Debit or credit/debit card. Applying by phone is quick and saves you filling in any forms. Remember, your cover will start as soon as your free guarantee expires, so apply today to ensure continued protection against heating breakdowns.

 

 

*Policies are provided and underwritten by Inter Partner Assistance SA and are arranged and administered by HomeServe Membership Ltd. Vaillant is a trading name of Vaillant Group UK Ltd who are an appointed representative of HomeServe Membership Ltd, Cable Drive, Walsall, WS2 7BN, which is authorised and regulated by the Financial Services Authority (FSA). The Annual Service element of the Boiler Breakdown Cover is not regulated by the FSA.

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